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Terms & Conditions

Our Details

This site is owned and operated by Andrews Signs and Engravers Ltd, Units 5&6, Rawcliffe Industrial Estate, York, YO30 5XY. Registered Office: Andrew Signs and Engravers Ltd Langton House, 124 Acomb Road, York, YO24 4EY. Registered number 06584133(England and Wales). Vat No: 931 9921 06.

Basis of the Sale Agreement

All orders that you place on this Website will be subject to availability and acceptance in accordance with Andrews Signs and Engravers LTds terms and conditions.

The following is required to create a contract between you and us:

To be able to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address in the United Kingdom; (Please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable); and hold a valid credit or debit card issued by a bank acceptable to us. Please note that any acceptance of an order placed from outside the United Kingdom is not valid.

Please follow the simple onscreen instructions taking you through the process of placing an order on the website. You place the order for your products by pressing “Go to Checkout” on the “Review Your Order page”, in doing so you offer to buy the Goods at the prices indicated as well as any applicable delivery charges. Prices displayed exclude carriage, packing and VAT which are charged at the current rate at the time of invoicing. Prices are per single item unless otherwise stated.

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Andrews Signs and Engravers Ltd.

Except for all bespoke orders or “DESIGN YOUR SIGN” products, the acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we do not accept your order or you have cancelled it. If you have ordered  a bespoke product or a “DESIGN YOUR SIGN” product the acceptance of your order and the completion of the contract between you and us will occur when you receive a confirmatory e-mail from us unless we have notified you that we do not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: the ordered product is out of stock or unavailable; we identify a pricing or product description error; or we are unable to obtain authorisation for your payment.

Returns Policy

Our Customer service phone number is 01904 400800, or you can e-mail the customer services team When returning Products, you should return them to us by one of the following methods together with proof of purchase (a receipt or despatch note), unopened, unused and in their original packaging. The item must be returned unused and in their original packaging and cannot be returned once assembled or part assembled, unless confirmed as defective. All products must be returned within 28 days.

Cancellation Policy

If you need to amend or cancel any order including your “DESIGN YOUR SIGN” orders, you may only do so up to 24 hours after you have placed your order by contacting Customer Services
After 24hours, we reserve the right to charge you for any costs we may incur in relation to your amended or cancelled order. This charge shall not exceed 25% of the value of the Products amended or cancelled.
Once received, “DSIGN YOUR SIGN” orders cannot be returned unless inspected and confirmed as defective by an Andrews Signs and Engravers appointed inspector.


Andrews Signs and Engravers Ltd agree at its own cost and at its own option of repair or replace any of the goods or part thereof and to repair or rectify any defects in the works which in each case are proved to the Company to be faulty due to bad workmanship or materials providing in such case that such fault is notified to the Company in writing within a period of six months from the date of delivery of the goods.

The Company specifically exempts from the provisions of this clause any part or parts of the goods which were not manufactured by the Company. In the case of such goods the Customer shall be entitled to the benefit of any rights obtained by the company in the Company’s contract to purchase the goods or parts thereof.


Subject to the provisions of the Guarantees as stated above it is hereby specifically agreed.

a. If the Customer has examined a sample of goods produced by the Company the goods shall be deemed to correspond with their description if they correspond with the sample not withstanding the goods may have been described by the Company.

b. If the Customer has examined the goods or has been provided with plans drawings or specifications or other information by the Company relating to the goods or the works the Customer must make his own judgement as a result of such examination or plans specification and other information.

c. No warranty condition description or representation on the part of the Company is given or implied by these conditions nor is any warranty condition description or representation to be taken to have been given or implied from anything said or written in negotiations between the parties or their representatives by or on behalf of the Company prior to the contract and all statutory or other warranties conditions descriptions or representations express or implied as to the state quality of fitness of the goods or the works the subject of the contract are hereby expressly excluded.

d. Without prejudice to the generality of the foregoing it is specifically agreed that the Company will in no circumstances be liable.

i) For any indirect or consequential loss sustained by the Customer as a result of any breach of contract by the Company.

ii) For any loss occasional to the customer arising out of any damage to or detruction of any property of any type on the Customers premises during the performance of the contract howsoever occasioned.

iii) For any loss or damage suffered by the Customer arising out of any defects in the walls timbers or other structures to which any sign or other goods may have been affixed unless the Company has been asked by the Customer to advise and as advised in arrears on the suitability of such walls timbers or other structure.

e. In the event of the Company being found liable for any loss or damage (not withstanding the provisions of any of these conditions) the liability shall in no event exceed the contract price.
f. Nothing in these conditions shall restrict the liability of the Company arising out of any defect in the goods or the works due to the negligence of the Company which causes death or personal injury.

g. The Company’s liability shall in any event cease if:-

i) The Customer shall not have paid in full any invoices from the Company on the due date.

ii) The Company’s representatives are denied full and free right of access to the goods and/or the site where the works have been effected.

iii) The Customer permits persons other than those approved or authorised by the Company to effect any replacement of parts maintenance adjustments or repairs to the goods or the works.

iv) The Customer has not properly maintained the goods in accordance with the instructions pamphlets or directions given or issued by the Company from time to time.

v) The Customer has used any spare parts or replacements not manufactured by or on behalf of the Company and supplied by it or fails to follow the Company’s instructions for the use of same.

vi) The Customer permits any additions or alterations to be made to the goods of whatever kind without the Company’s approval in writing.

h. In the event of any claim being made against the Customer by reason of any matter referred to and in respect of which the Company is liable under these conditions the customer shall notify the Company in writing within fourteen days of receipt by him of notice of such claim. In these circumstances the Company may on its election conduct all negotiations for the settlement of the said claim and any litigation that may arise therefrom. The Customer shall not unless and until the Company shall have failed to take over the conduct of such negotiations or litigation make any admission which might be prejudicial thereto.

The Customer shall at the request of the Company afford all available assistance for any such purpose. Not withstanding the provisions of any other clauses in this agreement if the Customer shall be in default of its obligations under this respect of any such claim.
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